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Apple Senior Manager Partner Support Optimization – Apple Services United States, Texas, Austin 992328618
Today
Oversee workforce planning and vendor/BPO management to ensure a scalable, cost-effective resourcing model.Drive operational excellence through centralized initiatives that enhance efficiency, simplify support models, and improve partner outcomes.Lead large-scale transformation initiatives, managing change across technologies, regions, and functions.Build and maintain strong internal and external partnerships, serving as a trusted advisor on partner support operations and scalability.Leadership & StrategyStrong strategic approach with a demonstrated ability to connect big-picture vision with operational execution.
- 7+ years of experience in operations strategy, partner management, or workforce planning within tech, FinTech, or digital services.
- 3+ years leading and developing high-performing teams in global, matrixed environments.
- Proven track record in managing transformation initiatives, B2B partner support, and platform-integrated operations.
- Experience overseeing large-scale vendor or BPO partnerships.
- Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience).
- Lean Six Sigma, or related certifications.
- Familiarity with workforce planning systems and performance analytics.
- Experience in the payments or financial services industry.
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