JPMorgan Collections Recovery Specialist IV 

United States, Arizona, Tempe 

990885935

Job Responsibilities:

• Conduct outbound dialing on severely delinquent charged-off home loans aiming to resolve the account
• Handle inbound calls relating to charged-off accounts determining the best course of action required for resolution
• Leverage negotiation skills to secure payoffs, settlements, payment plans, and short sales, ensuring equitable solutions for both the firm and customers in resolving charged-off home loans
• Comply with line of business procedures to guarantee fair treatment of customers
• Commit to consistent engagement with accounts to maximize the likelihood of right party contact

Qualifications, Capabilities, and Skills:

• Previous back-end collections or experience in a recovery environment
• +2 years in Loss Mitigation/Collections, ideally within a multi-system collection environment, with a background in mortgage servicing
• Excellent written and verbal communication skills
• Demonstrated problem-solving, decision-making, negotiation, and analytical skills
• Ability to work independently and collaboratively to resolve complex customer issues while consistently meeting stringent quality standards
• Proven ability to multi-task with strong organizational skills
• High school diploma or GED

Preferred Qualifications, Capabilities, and Skills:

• Familiarity with MSP, Recovery1, MBWS, and Customer Assist
• Associates/Bachelors Degree
• Knowledge of FDCPA, consumer credit laws, financial analysis, and bankruptcy