JPMorgan Recovery Specialist IV – Job Coach 

United States, Arizona, Tempe 

962481072

As a Job Coach within the Recovery Specialist IV Collections team, you will focus on achieving business results while providing comprehensive coaching to team members. You will play a crucial role in developing agents, communicating effectively, and navigating multiple technologies with ease. Your work will contribute to the success of the team and the firm.

Job Responsibilities:

• Demonstrate the ability to coach and develop agents in the Collections and Recovery line of business.
• Communicate effectively with internal customers and leadership in a metrics-driven environment.
• Navigate multiple technologies with ease.
• Exhibit resiliency and adaptability in a fast-paced environment.
• Maintain a strong focus on detailed coaching conversations with specialists.
• Take ownership of each interaction, treating everyone with respect and responding with empathy.
• Document coaching conversations thoroughly and concisely.
• Demonstrate personal excellence, including punctuality, integrity, and accountability.
• Approach problems logically and with good judgment to ensure appropriate outcomes.
• Make quick and effective decisions on behalf of our customers.
• Prioritize work effectively to ensure efficiency.

Required Qualifications, Capabilities, and Skills:

• High School diploma/GED required.
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Minimum of one year of customer interaction or customer support experience, either by phone or face-to-face.

Preferred Qualifications, Capabilities, and Skills:

• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment.
• Experience in a coaching or leadership role within a customer service environment.
• Strong problem-solving skills and the ability to make quick decisions.
• Excellent communication skills and the ability to work collaboratively in a team.

What We Offer:

• A competitive base salary and a wide range of benefits, including paid time off, savings programs, health care, insurance plans, tuition assistance, and more.
• Opportunities for professional growth and advancement.
• A work environment with high-energy employees who are trained, coached, focused, and driven.
• Paid classroom and on-the-job training starting on day one.
• A culture that respects and values diversity, integrity, and teamwork.