Responsibilities
Manage an established team of two Product Operations Specialists and two Senior Product Operations Specialists
Place a high focus on supporting the professional development of your team of Product Operations Specialists
Partner with Group & Senior Product Managers on product operations support needs and coordinate product operations support allocation across the 15 flights product teams.
Build annual and quarterly operations roadmap, aligned with all product teams and ensure all dependencies are clearly mapped
Be able to keep a view of all product activities and understand where to focus efforts of Product Operations
Identify opportunities for Product Operations to help further enhance the growth of the flights
Identify areas for process improvement and implement solutions to streamline product operations.
Develop and maintain documentation for product operations processes and best practices.
Ensure smooth running of core financial processes including daily payout reporting and the monthly billing reconciliation cycle and identify areas of streamlining and automation
Requirements for the role
Strong experience in people management
Experience in product operations (or similar) roles, analyzing operational issues and coordinating across multiple stakeholders to drive process improvements
- Experience working in a product management environment is essential as is having experience collaborating with product managers across all levels of the organization
- Able to influence stakeholders at multiple levels and functions of the organization
Ability to proactively identify areas of opportunity within the product organization and where to drive improvements
Ability to structure, distill, and clearly document complex operations processes to drive clarity for the business and make actionable recommendations in a concise and persuasive manner
Excellent written and verbal communication and interpersonal skills
Ability and preference to take ownership, entrepreneurial, proactive with positive attitude, a self-starter who can manage multiple initiatives/priorities
Able and experienced in analyzing data to identify drivers of operational issues, using basic-to-intermediate excel/google-sheet skills
Knowledge of SQL or other data gathering and analysis techniques
Experience in project management is a plus
Expertise in technology, ideally in travel, e-commerce, payments and/or customer support is highly desirable
Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
A great, brand new office to in the heart of Amsterdam
29 days’ paid holiday plus bank holidays
On-site meals, coffee, and snacks, including healthy and vegan options, daily
Health & well-being benefits such as mental health support, access to health insurance, etc.
Employer contribution pension
Industry-leading parental leave and adoption leave
From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent
Great discounts on accommodation, car rentals and other group benefits
Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.
Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work, as well as up to 20 days per year to Work from Abroad* (subject to terms and conditions)
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
