Boston Scientific Business Process Administrator II 

United States, Minnesota, Arden Hills 

959921164

The Business Process Administrator analyzes and investigates customer and device data with internal, field personnel and end customers to enable the Medical Records and Device Tracking function to meet quality system requirements, drive competitive advantages and contribute to business results by improving the function’s accuracy of product, patient, and customer data.

Your responsibilities will include:

• Assesses device configurations and statuses and follows up with internal and external customers.
• Applies codes to medical procedures to support downstream complaint handling.
• Composes written communications to internal and external customers for further investigation or in response to inquiries.
• Investigates, processes, and maintains customer medical records.
• Ensures the quality of the data received on incoming documents.
• Interacts with internal groups to gather and ensure accurate and complete information for each patient medical record.
• Makes outgoing calls to and receives incoming phone calls from BSC customers.
• Processes critical and rush requests related to medical records operation.
• Provides data and information to others on functional unit processes and procedures.
• Contributes to the design of processes and works with other groups to enhance workflow.
• Assures appropriate documentation is maintained to assure quality system compliance.
• Participates in FDA mandated activities to remain compliant.
• Maintains patient, physician and device records through various methods.

Required qualifications:

• Minimum of a high school diploma.
• Minimum of 2 years of related experience.

Preferred qualifications:

• Strong analytical, critical thinking and problem-solving skills.
• Ability to multi-task including understanding customer requirements and respond satisfactorily and timely.
• Ability to understand BSC products, products configurations, and procedures.
• Strong attention to detail
• Strong communication skills both verbally and written.

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.