JPMorgan Special Credits Sr Spec III - Total Loss 

United States, Arizona, Tempe 

936571050

As a Auto Recovery in Business and Specialty Operation (ARBSO) groups, you will play a crucial role in supporting Post Charge Off Collections and Specialty Operations. You will ensure compliance with policies, state and legal requirements, and manage reputational risks by updating procedures, analyzing data, and identifying process gaps. Effective communication across all levels of the firm is key, as well as participating in various business initiatives. You will also provide feedback, coaching, and development to associates and leadership. This role offers career growth, skill development, and the chance to make a meaningful impact within a supportive team environment.

Job responsibilities

• Work with all level of leadership
• Communicating with other LOB
• Ability to work independently and little oversight at times
• Meet strict deadlines
• Training ad hoc
• Assisting Leadership where needed
• Ensuring department procedures are being adhered to and modifications are submitted timely
• Various daily, weekly, and monthly reporting
• Weekly and monthly forecast tracking and reporting
• Department and/or Team reporting, monitoring and various approvals
• Special projects as assigned
• Ability to identify potential risk and react immediately with resolution.
• Assisting the department manager on special assignments
• Various misc. items

Leadership and interpersonal

• Demonstrates critical thinking skills to identify the best plan of resolution
• Demonstrates personal dedication and strong work ethic
• Demonstrates strong written and communication skills and organizational skills
• Demonstrated leadership skills
• Ability to identify trends and escalate appropriately

Preferred qualifications, capabilities, and skills

• Extensive knowledge of collection techniques for both open and charged off accounts for Auto
• Self -Motivated & expected to work to complete work to meet deadlines.
• Excellent organizational and time management skills
• Excellent problem solving, negotiating and decision-making skills
• Previous experience in handling unique/specialized accounts
• Excellent communication and listening skills
• Ability to multi-task
• Identify and mitigate risk and escalate appropriately
• Work independently of supervisor on predominately complex matters
• Apply standard collection practices, principles, theories, and concept
• Support a large network of internal departments that all have segments of this process and ensure all groups are functioning as intended
• Show a strong understanding and experience with control reporting/mitigating risk
• Extensive knowledge of company and/or department procedures related to different auto LOB

Work Schedule

Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).