JPMorgan Collections Special Credits Senior Specialist II - Total Loss 

United States, Arizona, Tempe 

233147748

Job Responsibilities:

• Collect on past due accounts while maintaining a customer-centric approach.
• Communicate effectively with customers in a metrics-driven environment.
• Navigate multiple technologies while staying engaged with customers.
• Demonstrate excellent negotiation and decision-making skills.
• Exhibit strong communication skills and a focus on customer satisfaction.
• Treat customers with respect and respond with empathy.
• Show sensitivity and compassion in difficult situations.
• Demonstrate personal excellence, including punctuality, integrity, and accountability.
• Work independently and collaboratively within a team.
• Think critically and exercise independent judgment.

Required Qualifications, Capabilities, and Skills:

• High School diploma/GED required.
• Willingness to work in a 100% phone-based customer interaction environment.
• Minimum of two years of customer interaction or support experience.

Preferred Qualifications, Capabilities, and Skills:

• Proficiency with basic computer functions, including navigating a Windows-based environment.
• Auto and Collections experience.
• Previous negotiation skills.
• Experience in a customer support role, either by phone or face-to-face.
• Strong proficiency in using computer applications and conducting internet searches.