Dell Lab Support Engineer 

United States, Massachusetts 

929588317

You will:

• Identify and fix underlying hardware, infrastructure, and configuration issues on hosts, storage arrays, network, or SAN (primary responsibility)
• Support remote and local lab teams who do the physical installs (and use our tools) when they encounter issues beyond their expertise.
• Perform hands-on troubleshooting and replacement of suspect failed components (or, more likely, walk remote lab staff through this process)
• Work with development and QA teams to design/create/re-configure environments to meet their test requirements. Work with platform teams to install and test NPI (new product) hardware.
• Track and document reoccurring issues to assist training other team members and working with Engineering to identify product issues. Perform host installation, configuration, and zoning.

Essential Requirements

• Bachelor’s degree plus 2 or more years industry experience.
• At least 2 years of experience as a system administrator/engineer of storage systems. At least 2 years of experience as a system administrator/engineer in windows and Linux environment.
• Experience installing / replacing internal server components.
• Experience troubleshooting and basic layer 1 configuration of ToR Ethernet switches. Able to troubleshoot and modify scripts created by others (Bash or Python)
• Knowledge of virtualization technologies & administration experience with VMware vSphere. Ability to work independently is a must.

Desirable Requirements

• Experience configuring and/or administering SAN storage arrays (Dell EMC preferred). Experience zoning on fiber channel switches (Brocade preferred, command line experience preferred). Experience with automation tools/frameworks is a plus but not required (Ansible preferred)
• Related degree or industry certifications such as, V RHCE, Linux+, etc.

Dell is committed to fair and equitable compensation practices. The salary range for this position is $87,930.00 to $107,470.00

Application closing date:DD Month YYYY