Capital One Manager Process Management Support Services Hybrid 

United States, Virginia, Richmond 

916209844

Manager, Process Management, Support Services (Hybrid)

As aManager, Process Management, Support Services, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will help to build and monitor a data and access management structure for the Supplier Partner Operations team that enables this group to identify trends, measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

General Responsibilities:

• Creating and validating processes

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

• Access Management & Audit to include risk oversight

• Analyzing, identifying, and correcting data issues with systems used or owned by a department

• Providing subject matter expertise on data and/or processes when representing the department in projects and other meetings

• Managing and leading a team of associates

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in people management

• At least 3 years of experience in process management

• At least 3 years of experience in data management

• At least 3 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience in risk management, compliance or audit

• At least 4 years of experience in process management

• At least 3 years of experience leading cross-functional teams within an organization

McLean, VA: $126,700 - $144,600 for Manager, Process Management Richmond, VA: $115,200 - $131,500 for Manager, Process Management Wilmington, DE: $115,200 - $131,500 for Manager, Process ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.