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Citi Group CitiService® CORP Officer Bulgarian Speaker 
Hungary 
91425514

25.06.2024

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The role requires focus on day-to-day execution of specific TTS CitiService® functions to support our client base, banks and other third parties in an efficient and timely manner to ensure cohesive execution.

What you’ll do

  • Ensure customer inquiries are responded in an efficient and timely manner via phone and email, maintaining compliance with departmental standards
  • Develop and maintain client portfolio through regular interactions
  • Effectively liaise with other local and cross border internal teams and departments
  • Conduct necessary analyses to address client needs
  • Proactively inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Serve as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

What we’ll need from you

  • University degree/or secondary school with relevant experience
  • 0-2 years of relevant service or banking experience is benefit
  • Computer proficiency - strong IT skills - PC OS Windows, MS office knowledge
  • Fluent English and native or C1 Bulgarian language knowledge
  • High level of client service orientation, creativity, initiative and flexibility
  • Good interpersonal and communication skills
  • Proven investigative and analytical skills
  • Demonstrated ability to drive results in a fast-paced, goal-oriented environment

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

  • Cafeteria Program
  • Home Office Allowance (for colleagues working in hybrid work models)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines
  • Socially active employee communities with diverse networking opportunities

Time Type:

Full time

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