By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
The role requires focus on day-to-day execution of specific TTS CitiService® functions to support our client base, banks and other third parties in an efficient and timely manner to ensure cohesive execution.
What you’ll do
- Ensure customer inquiries are responded in an efficient and timely manner via phone and email, maintaining compliance with departmental standards
- Develop and maintain client portfolio through regular interactions
- Effectively liaise with other local and cross border internal teams and departments
- Conduct necessary analyses to address client needs
- Proactively inform clients about problems (system failures, market issues) and provide regular resolution updates
- Serve as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
What we’ll need from you
- University degree/or secondary school with relevant experience
- 0-2 years of relevant service or banking experience is benefit
- Computer proficiency - strong IT skills - PC OS Windows, MS office knowledge
- Fluent English and native or C1 Bulgarian language knowledge
- High level of client service orientation, creativity, initiative and flexibility
- Good interpersonal and communication skills
- Proven investigative and analytical skills
- Demonstrated ability to drive results in a fast-paced, goal-oriented environment
By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:
- Cafeteria Program
- Home Office Allowance (for colleagues working in hybrid work models)
- Paid Parental Leave Program (maternity and paternity leave)
- Private Medical Care Program and onsite medical rooms at our offices
- Pension Plan Contribution to voluntary pension fund
- Group Life Insurance
- Employee Assistance Program
- Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
- Flexible work arrangements to support you in managing work - life balance
- Career progression opportunities across geographies and business lines
- Socially active employee communities with diverse networking opportunities
Time Type:
Full timeView the " " poster. View the .
View the .
View the