Citi Group CitiService® CORP Officer – Bulgarian speaker 

Hungary 

768174211

What you will do

• Ensure customer inquiries are responded in an efficient and timely manner via phone and email, maintaining compliance with departmental standards
• Develop and maintain client portfolio through regular interactions
• Effectively liaise with other local and cross border internal teams and departments
• Conduct necessary analyses to address client needs
• Proactively inform clients about problems (system failures, market issues) and provide regular resolution updates
• Serve as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

What we will need from you

• 0-2 years of relevant service or banking experience
• Fluent English and native or C1 Bulgarian language knowledge
• Computer proficiency - strong IT skills (Windows, MS office knowledge)
• High level of client service orientation, creativity, initiative and flexibility
• Good interpersonal and communication skills
• Demonstrated ability to drive results in a fast-paced, goal-oriented environment

What we offer

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Time Type:

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