JPMorgan Collections Specialist III - PHOENIX LOSS MITIGATION 

United States, Arizona, Tempe 

907265128

Job Summary

As a Loss Mitigation Collection Specialist lll, you will partner with our customers to provide the right solutions for delinquent retail banking accounts, accounts that have charged off as well as assist Retail Bankers with customers at the branch. You will provide appropriate repayment recommendations and options on customer accounts delinquency. You will follow by all applicable regulatory and departmental practices and procedures. Also you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals and ensuring customers satisfaction.Job responsibilities

• Work in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and proceduresRequired qualifications, capabilities, and skills• 1+year of customer interaction or customer support experience required, either by phone or face-to-face
• 6+ months computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED

Preferred qualifications, capabilities, and skills

• Experience with multiple browsers, multiple tabs ,window navigation and instant messenger tools

• Communicate both verbally and written

• Ability to influence internal and external business partners

A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more

Opportunities for professional growth and advancement

Paid classroom and on-the-job training, including industry-leading benefits that start on day 1

Work Schedule:

• Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
• This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.