Honeywell Customer Success Senior Supervisor 

United States 

880546727

You will report directly to our Regional Service Operations Manager for theUS-East. In this role, you will impact the success of our Customer Support operations byensuring the highest level of customer satisfaction. You will guide a team of Supportprofessionals, develop and implement Support strategies, and work withcross-functional teams to drive continuous improvement. KEY RESPONSIBILITIES

• Guide a high-performing Customer Supportteam, providing guidance, coaching team members
• Develop and implement Customer Supportstrategies and initiatives to enhance customer satisfaction
• Manage Customer Support projects,including resource allocation, project planning, and monitoring progress
• Resolve escalated customer issues andprovide expert assistance in complex cases
• Work with other departments toaddress technical demand and improve service delivery

YOU MUST HAVE

• Minimum 3 years of experience in the field or with Customer Support management
• .Basic understanding of contracts and contract growth
• Good communication skills to interface with customers
• Administrative skills or the ability to show you can juggle multiple tasks
• Strong technical proficiency
  

WE VALUE

• Bachelor's Degree in a related field
• Excellent problem-solving skills
• Customer-centric mindset
• Contract Experience
• Project management skills
• Team building and People managementskills
• Adaptability to change

• JOB ID: HRD250097
• Category: Customer Experience
• Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
• Exempt