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Honeywell Senior Customer Success Representative 
United States 
142619996

24.07.2024
JOB DESCRIPTION
Join the industry leader to design the next generation of breakthroughs

A Senior Customer Success Representative has a variety of responsibilities focused on ensuring customer satisfaction, optimizing product usage, and reducing churn.

Key Responsibilities

Deployment and Onboarding:

o Build and maintain strong relationships with key stakeholders and decision-makers by having regularly check in calls/meetings to understand their needs and satisfaction levels.

Product Adoption:

o Maintain deep knowledge of the product’s features, capabilities, and updates.

Renewals and Upselling:

o Manage the renewal process, ensuring timely renewals and addressing any potential roadblocks/churn risk by implementing retention strategies.

Qualification and Experience

o At least 3-5 years of experience as a Customer Success Manager / Account Manager.

o Practical experience in cybersecurity, especially related to network security and OT security, including ICS/SCADA systems, and the unique security challenges they face.

o Basic knowledge in networking concepts, protocols, and technologies.

o Experience in technical support, product implementation, or technical consulting role – an advantage

o Excellent verbal and written communication skills to effectively interact with technical and non-technical stakeholders.

o Strong organizational and project management skills to handle multiple accounts and projects simultaneously.

We offer

· Group medical insurance plan Life

· Paid annual leave and time off work

· A culture that fosters inclusion, diversity and innovation

· Market specific training and on-going personal development

Additional Information
  • JOB ID: req451277
  • Category: Sales
  • Location: Park Ofer 2, Em HaMoshavot Road, Kiryat Arieh,Petah Tikva,Israel
  • Exempt