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Honeywell Senior Customer Success Representative United States 142619996
A Senior Customer Success Representative has a variety of responsibilities focused on ensuring customer satisfaction, optimizing product usage, and reducing churn.
Key Responsibilities
Deployment and Onboarding:
o Build and maintain strong relationships with key stakeholders and decision-makers by having regularly check in calls/meetings to understand their needs and satisfaction levels.
Product Adoption:
o Maintain deep knowledge of the product’s features, capabilities, and updates.
Renewals and Upselling:
o Manage the renewal process, ensuring timely renewals and addressing any potential roadblocks/churn risk by implementing retention strategies.
Qualification and Experience
o At least 3-5 years of experience as a Customer Success Manager / Account Manager.
o Practical experience in cybersecurity, especially related to network security and OT security, including ICS/SCADA systems, and the unique security challenges they face.
o Basic knowledge in networking concepts, protocols, and technologies.
o Experience in technical support, product implementation, or technical consulting role – an advantage
o Excellent verbal and written communication skills to effectively interact with technical and non-technical stakeholders.
o Strong organizational and project management skills to handle multiple accounts and projects simultaneously.
We offer
· Group medical insurance plan Life
· Paid annual leave and time off work
· A culture that fosters inclusion, diversity and innovation
· Market specific training and on-going personal development
Additional Information- JOB ID: req451277
- Category: Sales
- Location: Park Ofer 2, Em HaMoshavot Road, Kiryat Arieh,Petah Tikva,Israel
- Exempt
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