Cisco Customer Success 

United States, North Carolina, Cary 

875370528

• Have in-depth knowledge, with domain and industry specialization with technical knowledge of Secure Analytics, XDR, and Security programs.
• Deeply understand customer business goals, environment, pain points, and operational maturity. You will be the customer and people champion.
• Builds and nurtures strong Customer executive relationships to develop a holistic and deep view of the immediate needs and current programs.
• Help the Customer accelerate through the customer lifecycle to realize the expected outcomes.
• Ensure customers realize value from purchased Cisco products and services for successful renewals.
• Provide customer insights based on solid understanding of standard methodologies for architecture, implementation, adoption & migrations.
• Owns the customer success motion from onboarding to business value realization (optimize). Post-sales orchestration of all company-wide and Partner resources (People and assets like, Accelerators, ATX, etc.) to provide a unified path to Customer Success.
• Leads Quarterly Success Review to track progress.

• 3 to 5 years of demonstrated ability in technical consulting or direct customer interfacing/engagement role knowledgeable of industry-standard methodologies related to the domain.
• Detailed understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges.
• Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent.
• Cisco Success Management certifications: Cisco Certified Success Specialist.
• Industry Certifications: CISM / CISSP or equivalent.
• BS Engineering, Computer Science, Masters.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco