Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

878640663

Your Impact

• Drive problem resolution for complex issues experienced in customer environments.
• Diagnose, solve problems, and resolve incidents related to Cisco products, services, or solutions.
• Provide answers for product, service, or solution questions.
• Build, update, and deliver problem resolution, project collateral, and/or knowledge transfer.
• Assist in documenting and resolving technical problems found in products and solutions.
• Engage and drive appropriate resources for critical issues, effectively handling customer concerns and guiding team members on successful critical issues with Engineering teams.
• Maintain accurate documentation in incident and knowledge management systems.
• Ensure case management guidelines are followed.
• Effectively communicate (verbally and in writing) with customers and Cisco partners regarding the status and progress of service requests.

• 5+ years of experience in the Customer Support IT industry (NOC, SOC or alike).
• Experience analyzing and understanding traffic and packet flows using packet analyzers such as Wireshark, TCP Dump or SPAN Sessions in Cisco.
• Networking knowledge such as Layer 2 (ARP, STP, Port-Channel, LACP, VLAN) and Layer 3 Protocols (IPv4/IPv6, Subnetting, Static Routing)
• Experience in Linux/Unix systems, understanding their constraints and functionalities. Must be able to navigate through the Shell using diverse commands.
• Knowledge of server virtualization using VMware, MS Hyper-V, or Nutanix or any other virtualization related Technologies.

• Experience in Cisco Data Center or Enterprise Technologies (ACI, Nexus, DNA, UCS, Routing & Switching).
• Preferred to have advanced knowledge of networking Layer 3 protocols such as EIGRP, OSPF, BGP, Multicast protocols (e.g., PIM, IGMP) and overlays (e.g., VXLAN, EVPN).
• Knowledge of APIs, system design, web technologies including HTTP and authentication.
• Desired skills with programming/scripting languages like python.
• Certifications: Preferred to hold any of the following certifications: CCNA, CCNP (Enterprise or Data Center), Cisco DevNet Associate, CCIE Data Center, VMware Certified Advanced Professional (VCAP-DVC), or Red Hat Certified Engineer (RHCE).

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).