Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

86162411

What You'll Do?

Who You'll Work With?

• Provide technical support for Software-Defined Access (SDA) environments to Cisco customers, partners, account teams, and other internal technical support teams.
• Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated tackle and problem resolution.
• Apply sophisticated lab setups to recreate and tackle problems.
• Submit complete and correct defect reports with collaboration and supervision.
• Work with minimal direction and exercise judgment within defined procedures to settle appropriate action.
• Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

• Fix experience of Catalyst 9000 switches.
• Solid foundations on troubleshooting wired networking technologies (MAC, ARP, DHCP, TCP/IP).
• Strong troubleshooting experience of LAN Switching and Routing Protocols (BGP, ISIS) and Multicast (IGMP & PIM).
• Hands-on experience with Cisco Catalyst Center, SD-Access (LISP, VXLAN, EVPN) and/or Cisco wireless technologies is a plus.
• Analyze traffic using tools such as Wireshark to identify and solve packet flows.
• Design and replication of sophisticated customer issues in a lab environment.
• Excellent written & verbal communication skills and can present/communicate ideas effectively across different audiences, such as Sales, Customers, or Engineering.
• Excellent time & customer management, ability to drive customer satisfaction and take ownership for customer success.
• Bachelor’s degree and/or 3-6 years equivalent experience in related fields.

CCNA or CCNP, DevNet Associate or DevNet Professional.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).