Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

138267421

• You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
• You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
• You will also provide technology/product training and intellectual property material as required
• You'll act as focal point for large account network problem resolution.
• You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.

• Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
• Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated troubleshooting and problem resolution.
• Apply moderate to sophisticated lab setups to recreate and tackle problems.
• Submit complete and correct defect reports with collaboration and supervision.
• Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
• Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

(Required to be initially considered for this position)

Possess 2+ years of technical support experience at any level in any of the following areas:

• Working knowledge of the networking industry and products such as routers, switches and firewalls.
• Basic troubleshooting of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6
• Understand and work at a basic level with data bases such as SQL, Linux or similar.
• Troubleshooting methodologies & diagnostic/show commands such as: ipconfig/ifconfig/ip, tracert/traceroute, show run, show interface, etc.
• Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis.

Possess an English level equivalent to B2 or higher.

Be able to attend the office in Guadalajara 2 to 3 days per week

(Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)

Possesses a Bachelor´s degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication).

Prior experience/ Working knowledge in any of the following areas:

• Cisco Adaptive Security Appliance (ASA) firewalls & vASA
• FTD, Firepower, FMC
• APIs methods and usage
• Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
• Data Base knowledge and management (Azure, Maria DB, etc)
• Python, Perl, Bash scripting skills would be an added advantage
• Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).