Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

422212784

In today’s highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering best-in-class security protection. You will be challenged, learn, and energized as you resolve complex technical issues in this ever-evolving landscape. Make an impact and be a part of world-class support by becoming a part of the Advanced Threat Solutions (Secure Endpoint/ThreatGrid/SECUREX) support team within Security TAC. Want to know more about ATS?

• Provide technical support for ATS (Secure Endpoint formally known as AMP, ThreatGrid & XDR) products to Cisco customers, partners, account teams, and other internal technical support teams.
• Work on challenging network problems that require substantial technical, analytical, solve, and communication skills.
• Use moderate to complex lab setups to recreate and solve problems.
• Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.

• Bachelor’s or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering, or related field (STEM).
• + 3 years of practical experience configuring, supporting, and fix networks.
• Experience working with Linux/OSX/Windows operating systems including virtualized environments.
• Familiarity with Network proxies
• Understanding security protocols - SSL, IPSE, ACL, and security policies.

• Prior experience with ATS products (ESA/WSA/Secure Endpoint/SecureX/Firepower/ThreatGrid)
• CCNA or Network+/Security+ equivalent and/or Hands-on System Admin Experience
• Experience deploying/supporting Windows+Applications in a business/enterprise setting
• Understanding deploying/supporting AV in a business/enterprise setting
• Outstanding analytical and problem-solving skills, with the ability to establish and maintain confidence and take ownership of issues complemented by excellent teamwork skills