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Cisco Technical Consulting Engineer Mexico, Mexico City, Mexico City 653350843
18.11.2024
Who You Are
You can apply your analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
You will also provide technology/product training and intellectual property material as required
You'll act as focal point for large account network problem resolution.
You can optimally use moderate to sophisticated lab setups to recreate and address problems.
Look at some of the activities that you would do:
- You will interact and support our customers remotely.
- Apply sophisticated fix techniques to provide outstanding solutions to our customers' individual needs.
- Work on critical, overly sophisticated problems and partner with engineering and development teams to resolve customer problems.
- Collaborate with teams to help reproduce and resolve customer issues.
- While getting experience on the job, you will have the opportunity to mentor new hires, develop trainings, be part of big events like Cisco Live where you can show your knowledge to rest of the world.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in you role.
(Required to be initially considered for this position)
Possess 5+ years of technical support experience at any level in any of the following areas:
Admin tackle experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
Ability to understand, explain and fix Authentication Protocols and Standards (TACACS, Radius, SAML, SSO)
Hands on experience in routing protocols such as BGP, OSPF, QoS, DHCP, VRFs
Possess an English level equivalent to B2 or higher.
(Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)
Possesses a Bachelor´s degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication).
Prior experience/ Working knowledge in any of the following areas:
Configure, implement, and fix API-based technologies.
Programming skills in Python and scripting.
Server virtualization using VMWare, KVM, MS Hyper-V.
Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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