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Capital One Content Strategist 
United States, New York, New York 
871969250

27.07.2024
114 5th Ave (22114), United States of America, New York, New York Content Strategist

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connecting

  • Collaborating with technology, product, and business teams to create intuitive and engaging customer experiences

  • Participating in translating complex ideas into understandable concepts that evolve and enhance customer and associate experiences

  • Developing vision narratives to build consensus with partners and stakeholders and inform the roadmaps of our continuous delivery team

  • Advocating for the customer through human-centered design methods, ensuring our products speak

    their
    language

  • Championing prioritization of design centered product enhancements grounded in research and analysis, and always representing the perspective of content strategy

  • Participating in design reviews and critiques, and helping all designers strengthen their skills in content design

  • Effectively explaining and advocating for your design decisions with an audience of product partners and other stakeholders

  • Developing and sharing tools and frameworks with your local design team, plus the broader content design community and Design organization

Discovery & Delivery

  • Collaborating in a multi-disciplinary team to understand customer needs and define storytelling opportunities through usability and empathy studies

  • Framing problems, define insights, and designing new methodologies/practices to serve customer needs

  • Facilitating and participating in workshops with internal and external stakeholders to align with business needs

  • Creating new content experiences, and coaching others in the process

  • Ensuring all content is clear, easy to understand, and written in natural language

  • Adhering to compliance requirements while still aligning to natural language and content standards

  • Collaborating with other content, service, and product designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines

Basic Qualifications

  • At least 4 years of experience with content strategy, journalism, content creation, content design, or UX writing

  • At least 4 years of experience independently creating and leading content design deliverables, such as content strategies, content requirements, information architecture, or conversation prototypes

Preferred Qualifications

  • Bachelor's Degree or military experience

  • Advanced degree, trainings, or certifications in a content/writing or design related field

  • Content creation for cross channel experiences

  • Ability to lead a multidisciplinary design team in collaboration with product, technology, and operations partners.

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.