Capital One Content Strategist 

United States, New York, New York 

586343108

11 West 19th Street (22008), United States of America, New York, New York Content Strategist

What You’ll Do:

You’ll be asked to handle a variety of responsibilities. Some of these include, but aren’t limited to:

Collaboration & Connecting

• Collaborate with technology, product, and business teams to create intuitive and engaging customer experiences

• Participate in translating complex ideas into understandable concepts that evolve and enhance the product experience

• their
  language

• Champion prioritization of design-centered product enhancements grounded in research and analysis, and always representing the perspective of content strategy

Execution & Delivery

• Work with designers and researchers to understand customer needs and define storytelling opportunities through usability and empathy studies

• Frame problems, define insights and create frameworks and content best practices to serve customer needs

• Create new content experiences, revamp existing experiences, and guide others in the process

• Ensure all content is clear, easy to understand, and written in natural language

• Adhere to compliance requirements while still aligning to natural language and content standards

• Facilitate and participate in workshops with internal and external stakeholders to align with business needs

• Collaborate with other content, UX, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines

Basic Qualifications

• At least 4 years of experience in Journalism or similar content creation discipline

Preferred Qualifications

• Advanced degree, trainings, or certifications in a content/writing or design-related field

• Content creation for cross channel experiences

• Bachelor's Degree or Military experience

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, Design San Francisco and San Jose, California (Hybrid On-Site): $142,100 - $162,100 for Pr. Associate, Design Illinois (Hybrid On-Site): $125,000 - $142,600 for Pr. Associate, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.