Airbnb Content Strategist 

United States 

374575500

A Typical Day:

• Develop and maintain Help Center articles, chat scripts, question-answer pairs for LLMs, and internal knowledge base content.
• Analyze user behavior data and stakeholder feedback to identify and resolve knowledge gaps.
• Collaborate with cross-functional teams to ensure content aligns with customer needs, regulatory requirements, and product updates.
• Communicate updates and changes to internal teams and key partners across global markets.
• Lead initiatives to improve content accessibility and quality, incorporating best practices in UX writing, SEO, and structured content management.
• Provide guidance and training to junior content writers on standards, tools, and processes.

Your Expertise:

• Bachelor’s degree in Journalism, Communications, Marketing, English, or equivalent work experience.
• 3+ years of experience in technical writing, instructional content creation, or content strategy.
• Strong editing, proofreading, and writing skills, with experience adapting to brand tone and voice.
• Proficiency in content management systems (e.g., ContentStack, Drupal, Confluence) and familiarity with style guides such as the Chicago Manual of Style.
• Experience writing for customer support audiences, including chatbot scripts and policy guidance.
• Ability to work autonomously, manage multiple projects, and navigate ambiguity in a fast-paced environment.
• Applied knowledge of content and knowledge management methodologies (e.g., KCS, UX, SEO) is a plus.
• Experience working in a multicultural, multilingual organization is highly preferred.

Offices: United States