Wells Fargo Operations Associate Manager 

United States, Washington 

871316763

In this role, you will:

• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Experience in Lockbox Processing
• Leadership experience, including coaching, training, and mentoring
• Adaptable and flexible coaching style which considers the needs of and learning styles of a diverse team, the operation, and line of business
• Intermediate Microsoft Office Skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Workflow management experience
• Experience engaging team and fostering strong team relationships in fast-paced operations environment
• Experience managing operational teams in a production environment
• Strong ability to motivate team to meet the deliverables and performance of the team, department, and LOB

Work Schedule:

• 10:00 am to end of shift Monday, Tuesday, Thursday, and Friday and Saturday 8:00 am to end of shift

Job Expectations:

• Ability to work additional hours based on business needs
• Schedule flexibility to work some bank holidays as needed
• Ability to lift 10+ pounds
• In-office role, not eligible for remote work

Location:

• Tukwila, WA

Pay Range

$52,900.00 - $94,100.00

2 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.