Lemonade Associate Operations Manager 

United States, Oregon 

848500996

Lead the execution of CX projects, including but not limited to overseeing updates and optimizations to the LLM pipeline, sprint planning for LLM associates and working to keep targets aligned with customer service goals

Oversee updates and optimizations to the LLM pipeline, ensuring that the responses are effective and aligned with customer service goals

Coordinate and communicate effectively across teams, facilitating collaboration on new CX initiatives and ensuring alignment with organizational objectives

Develop and maintain comprehensive and actionable reports to assist in identifying trends, tracking project progress, and informing strategic decisions

Collaborate with cross-functional teams to implement new CX initiatives and drive the implementation of automation solutions

Stay informed about industry trends and emerging technologies to provide recommendations that enhance customer experience processes

Facilitate effective communication within the team and across departments to guide clear understanding and alignment on CX objectives

2+ years of experience in a customer experience or operations role, with a focus on project management and leadership responsibilities

Familiarity with customer service technologies and automation solutions, including LLMs and related tools

Proven ability to lead and manage a team, with strong mentoring and interpersonal skills.

Excellent analytical and problem-solving skills, with an ability to translate data into actionable insights

Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously

Bachelor's degree in a related field, preferred

Ability to work effectively in a remote environment