NetApp Sr Global Service Logistics Program Manager 

United States, North Carolina 

839632830

As a NetApp Global Service Logistics Program Manager, you participate in providing project management services for internal operational programs from initiation through delivery. These GSL professionals act in the role of in-house subject matter experts and manage across an array of internal processes and systems relevant to the successful completion of internal services/support goals including technical and logistical requirements, identifying tasks, assigning and coordinating resources and creating/tracking project schedules. This is a challenging position with the opportunity to work collaboratively with professionals in a number of Service and Product Operations functions, with a focus on developing, managing, tracking and documenting internal operational programs and projects.

Essential Functions:

• Establish Service Parts Logistics integrations into NetApp business systems and processes (SolidFire, etc.)
• Input to and approve CSIR and QSR field retrofit program management, execute GSL portion to completion.
• Review and Approve/Reject FPVR request for support extension.
• Review and provide requirements and input of contract/SOW negotiations with suppliers and customer. Participate in negotiations when required.
• PM the RMA process with new CM's and ODM's
• Program Manage system changes and other major initiatives that have a global impact with 3PL partners and NetApp GSL systems, i.e., SAP, Oracle and Baxter (B2B connectivity)
• Support day-to-day 3PL systems issues.
• Manage and maintain FRU Parts Finder Tool
• Program Manage RFP and other significant projects for Service Parts Logistics

• 12 years of relevant related experience required.
• Previous experience defining, managing and tracking logistics related service/support requirements, deliverables, schedules and milestones for programs and projects within GSL.
• Ability to develop longer-range project plans and schedules for individual work or for a small team.
• Strong analytical, problem-solving, negotiation and organizational skills.
• Excellent verbal and written communication skills with ability to work collaboratively within a team environment, cross-functionally across internal functions, orgs, and with suppliers to meet aggressive goals and pre-defined feature and metrics requirements.
• Strong computer skills including Microsoft Word, Excel, PowerPoint, Project
• Preferred experience with Service SAP CRM and Oracle ERP.
• Program Management training, a plus

Bachelor’s degree in industrial engineering, operational management, or a related field or equivalent experience. Master’s degree preferred.