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Apple HRIS Analyst Ireland, Cork 832455881
01.06.2024
Description
• Receives incidents and escalation requests from People Support, People Operations, Compensation Services, Recruiting Support, IS&T or end-users• Manages configuration projects and collaborates with multi-functional partnersto develop operational processes to support Apple policies• Provides technical advice and solutions as it relates to configuration byevaluating system workflows and processes• Analyzes production support incidents, processes and system changes toproactively identify trending issues• Supports writing & maintaining provisioning guidelines, establishing permissionroles and granting appropriate access & permissions to People systems• Completes on-going system audits related to access & permissions to ensureaccuracy of data & security• Responds to or escalates issues to IS&T• Owns resolution of each case, collaborating with IS&T, People Team,Compensation Services or third-party vendors• Participates in user acceptance testing for upcoming system releases androot cause technical fixes to incidents escalated to IS&T• Participates in project lifecycle milestones such as design playbacks,knowledge transfers and support readiness planning• Monitors and reports on case metrics - case volume, closure rate, backlogaging and works with IS&T to ensure timely, effective and efficient resolutionoutcomes• Facilitates conversations with People Team to refine business requirementsfor system configuration
Minimum Qualifications
- You have experience with Workday and ServiceNow knowledge, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)
- You bring experience in Technical Support, Shared Services or other highly technical work environment
- Sufficient technical, process management & project management experience
- Previous experience with MacOS or have a strong desire to learn
- Knowledge management system experience
Preferred Qualifications
- You have exceptional communication skills, both in composing thoughtful and caring written communication and sharing complex information verbally
- You can navigate highly complex business needs without a clearly defined path and where you see a need, you bring a well considered solutions
- You are innovative in configuring & enhancing technology to evolve business rules and processes
- You possess strong analytical skills and have the ability to quickly understand data, empowering you to propose credible business or process improvements, which in turn will drive positive change
- You have the ability to work multi-functionally in a complex and dynamic team environment, be diplomatic and influence partners and international teams
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