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Apple HRIS Analyst United States, North Carolina, Cary 898639739
13.06.2024
Description
- Receives incidents and critical issue requests from People Support, People Operations, Compensation Services, Recruiting Support, IS&T or end-users- Provides technical advice and solutions as it relates to configuration by evaluating system workflows and processes- Analyzes production support incidents, processes and system changes to proactively identify trending issues- Supports writing & maintaining provisioning guidelines, establishing permission roles and granting appropriate access & permissions to People systems- Completes ongoing system audits related to access & permissions to ensure accuracy of data & security- Responds to or raise issues to IS&T- Participates in user acceptance testing for upcoming system releases and root cause technical fixes to incidents raised to IS&T- Participates in project lifecycle landmarks such as design playbacks, knowledge transfers and support readiness planning- Monitors and reports on case metrics - case volume, closure rate, backlog aging and works with IS&T to ensure timely, effective and efficient resolution outcomes- Facilitates conversations with People Team to refine business requirements for system configuration
Key Qualifications
- 3+ years experience in Technical Support, Shared Services or other highly technical work environment
- Sufficient technical, process management & project management experience
- Previous experience with MacOS or have a strong desire to learn
- Knowledge management system experience
- You ideally have experience with Workday and ServiceNow knowledge, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)
- You have exceptional communication skills, both in composing thoughtful written communication and sharing complex information verbally
- You can navigate highly complex business needs without a clearly defined path and where you see a need, you bring a well considered solutions
- You are innovative in configuring & enhancing technology to evolve business rules and processes
- You possess strong analytical skills and have the ability to quickly understand data, empowering you to propose credible business or process improvements, which in turn will drive positive change
- You have the ability to work multi-functionally in a complex and dynamic team environment, be diplomatic and influence partners and international teams
Education & Experience
Bachelor’s degree or equivalent experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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