Red hat Manager ServiceNow Platform Delivery 

United States, North Carolina, Raleigh 

820175000

Leadership:

• Cross-collaborate with the ServiceNow CoE Management team on Delivery aspects

• Align with the Agile/SAFe standards defined within the ServiceNow CoE team

• Foster a collaborative and high-performance team environment

• Lead and mentor a team of ServiceNow developers and analysts

• Allocate resources effectively to ensure optimal delivery

• Resolve team conflicts and ensure a positive working environment

• Reconcile conflicts of priority related to ServiceNow Platform & CMDB functionality deployments

Solution Delivery:

• Technical development standards

• Ticketing standards

• Release management

• Solution and user support

• Reporting and Metrics

• Other industry standards pertinent to the maturity of the ServiceNow CoE

• Platform & CMDB

• Platform access and security guidelines

• Upgrade strategy and process guidelines

• Integrations strategy

• Release management

• Platform monitoring

• Architecture and design principles

• Citizen Development Program

• Data architecture and retention

People Management:

• Recruit, onboard, and retain top talent for the ServiceNow delivery team.

• Set clear performance expectations and provide regular feedback to team members.

• Conduct performance reviews and manage career development for team members.

• Recognize and reward team achievements and contributions.

• Encourage diversity and inclusion within the team.

• Promote a culture of continuous learning and professional development.

• Perform other duties as assigned

What You’ll Bring

• 5+ years of relevant IT experience

• 3+ years management experience with a focus on ServiceNow

• Strong leadership and organizational skills - capable of motivating and managing organizations or teams to deliver desired results

• Proven track record of managing agile delivery teams

• Demonstrated ability to consult and partner with all levels of leadership across the organization

• Excellent communication skills, with the ability to present complex, strategic ideas or concepts in a business and user friendly manner

• Knowledge of ITIL processes, business analysis, development, project management, and process improvement practices

• Experience collaborating cross-functionally to create alignment and support

• Ability to juggle many competing priorities and deadlines in a fast-paced and continually evolving environment

• Ability to work in and manage ambiguity

The salary range for this position is $116,640.00 - $192,390.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave