Bank Of America Lead Administrator ServiceNow Platform 

United States, Texas, Plano 

330957860

Key responsibilities:

• Maintain and support the ServiceNow platform while adhering to bank policies and standards
• Manage ServiceNow code quality control processes and routines
• Lead and mentor a team of operations specialists assigned to work on ServiceNow
• Respond to incidents for application availability issues as part of on-call duties
• Respond to incidents/pages for application functional issues or questions as part of daily duties
• Use your technical knowledge to triage service availability issues and restore service
• Research and resolve system defects, lead root cause analysis, and drive permanent resolution
• Ensure appropriate monitoring is in place and maintained to ensure application availability
• Participate in software release implementation meetings
• Participate in and coordinate maintenance activities
• Prepare and maintain application support/process documentation
• Develop management jobs, automation routines, or deployment scripts
• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Analytical Thinking
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• Project Management
• Solution Delivery Process

Required Qualifications:

• Minimum of 5+ years of experience a ServiceNow development and engineering with emphasis on platform management.
• ServiceNow Certified System Administrator (CSA) certification, product micro certifications.
• Proven experience as an administrator in highly regulated environments.
• Experience in maintaining multiple ServiceNow environments.
• Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.
• Experience supporting ServiceNow integrations for security, risk, and compliance.
• Experience with ServiceNow instance cloning and management.
• Experience maintaining both Windows and Linux MID servers.

Desired skills:

• ServiceNow certified implementation specialist (CIS).
• ServiceNow certified application developer (CAD).
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.
• Experience leveraging MID servers for integration and automation.
• Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets.

1st shift (United States of America)