Salesforce Customer Success Executive Operations Director 

United States, Texas, Austin 

818663166

Job Category

Program & Project Management

Job Details

Key Responsibilities

• Drive organizational initiatives and strategic projects to successful outcomes, ensuring alignment with business objectives.

• Own the preparation of materials for key meetings, including business reviews, executive briefings and town halls.

• Collaborate with cross-functional teams to ensure rhythm of the business decision-making forums and operational cadences are effective and impactful.

• Support and manage the execution of regular and ad hoc senior executive presentations and reporting.

• Drive impactful event strategy, ensuring appropriate representation at customer, partner and industry events.

• Develop and implement a proactive customer engagement strategy that aligns with the President of Customer Success’ priorities and Salesforce’s growth objectives.

• Partner with Finance, Employee Success and Customer Success Operations to streamline processes and optimize organizational effectiveness.

• Articulate and advocate for the Customer Success vision and strategy.

• Act as a liaison across teams to ensure alignment and coordination across key stakeholders and teams.

Qualifications & Experience

• 10+ years of experience in Customer Success, Marketing, executive relations or a related field in a large global organization.

• Demonstrated success in driving strategy and execution, with experience in Chief of Staff or similar roles.

• Proven ability to shape narratives, craft compelling messages and represent leadership in both internal and external forums.

• Strong interpersonal skills to build relationships across a matrix organization, foster alignment, and inspire trust.

• Ability to influence cross-functional teams and drive alignment across stakeholders.

• Adept at anticipating needs, managing ambiguity and aligning initiatives to organizational goals.

• Exceptional communication skills and executive presence, with the ability to represent senior leadership and engage with stakeholders at all levels.

• Thrives in dynamic environments, managing change with agility and resilience.

• Proactive problem-solver, ability to stay one step ahead.

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Posting Statement

For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600. For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.