Qualifications
The director is responsible to create, implement, and lead facilities services by serving as the primary point of contact and liaison for technical services and suppliers. This hands-on position requires the following responsibilities:
- The leadership, direction, and performance of onsite facilities suppliers such as electrical, mechanical, plumbing, janitorial, landscaping, as well as any other applicable suppliers.
- In partnership with the Senior Director of the Americas and the GWS project management team, create and manage the structure of the local GWS organization.
- Run the integrated facilities management team using Key Performance Indicators (KPI’s), Service Level Agreements (SLA’s), peer benchmarking, and conducting Quarterly Business Review (QBR’s) with a focus on the technical functions of the building including cleanrooms, labs, and server rooms.
- Prepare periodic status reports that measure progress against agreed upon initiatives, benefits, issues resolution and service levels
- Promote continuous improvement in GWS through effective process, methodology and training.
- Manage the growth of the team as the facility expands
- Drive compliance to environmental and certification compliance such as ISO, customer audits, etc.
- Conform with Federal and local regulations
Other responsibilities would include:
- Sustainability initiatives and reporting aligned with the global KLA goals.
- Maintain as-built drawings and equipment manuals
- Any other related duties
Qualifications
- Experience in managing complex integrated facilities management firms
- Experience in managing technical facilities with cleanrooms, labs, and server rooms is a must
- Deep understanding of facilities ecosystem: strategic sourcing, supply chain management, facilities management, and project management
- Applicant should possess excellent written and verbal skills, strong attention to detail, and a focus on customer service
- Knowledge and experience in supplier management is critical
- Able to work independently and meet schedules while working in a team-oriented environment
- Knowledge in day-to-day operations, building management and CAFM systems
- Strong analytical and communication skills with the ability to remain calm under pressure
- Held position(s) in relevant or manufacturing environments
- Customer focused by responding promptly and appropriately to customer requests and understanding business needs
- Ability to clearly and concisely work with people that have no knowledge of the building systems
- Ability to set goals and lead a team to success
- Analytical and strategic problem-solving capabilities
- Proficient in Microsoft Projects and PowerPoint.
- Preferred knowledge in AutoCAD
- Ability to travel domestically and internationally
Minimum Qualifications
- Bachelor’s degree or certification in facilities management or related field such as engineering, architecture, or business and minimum of 10 years of experience managing IFM operations in technical environments.