Microsoft Technical Support Engineer - Windows Commercial 

Australia 

799516019

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience onWindows System Administration, Configuration, iincluding a good basic understanding of:

•  Registry
•  File Storage
•  User Accounts and Access Control
•  Event Logs and Auditing
•  Performance, Resource Monitor
•  Networking (TCP, IP)

Hands-on experience in some or most of these areas is required -

Network Virtualisation (Hyper-V, SDN)

DNS deployment, management

Remote File Systems (SMB)

Network Tracing and analysis

PowerShell scripting
User Profile management
Kerberos and delegation

Active Directory topology and management
Public Key Infrastructure (PKI) deployment, management
Group Policy management

Windows Update management
Bitlocker administration
Clustering
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Troubleshooting hangs and crashes in Windows
Windows Shell configuration and management
Troubleshooting performance issues using PerfMon and other tools

Other Skills required

• Strong interpersonal skills; ability to work as a part of a local team and broader global organization
• Strong multitasking skills, and dealing with competing priorities
• Able to work under pressure in a fast-moving environment, ensuring customer experience is maintained despite changing circumstances and technical challenge

On-call and Shift work -This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.

Citizenship & Citizenship Verification:This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

• You participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You create knowledge base content dedicated towards operational efficiency while also empowering and enabling the greater support community. You share best practices with team members to enhance the quality and efficiency of customer support.
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements