Microsoft Technical Support Engineering - Windows Performance 

Australia 

961422996

5+ years technical support, technical consulting experience, or information technology experience OR bachelor’s degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration, including a good working knowledge of some or most of these areas -

• Remote Desktop Services configuration, management and troubleshooting
• Azure Virtual Desktop configuration, management and troubleshooting
• Printing configuration, management and troubleshooting
• Server management tools
• Windows Shell configuration and management
• PowerShell scripting
• Troubleshooting windows performance issues using PerfMon and other SysInternals Tools like Procdump, procmon, RAMmap and likes
• Troubleshooting System Reliability issues (crash, hangs, bugcheck, unexpected reboot)
• Utilising Windows debugging tools including Windbg or similar to recover Windows servers
• Working knowledge of operating system internals (experience with Windows Internals and Architecture is a plus)Other Skills required
• Strong interpersonal skills; ability to work as a part of a local team and broader global organization
• Strong multitasking skills, and dealing with competing priorities
• Able to work under pressure in a fast-moving environment, ensuring customer experience is maintained despite changing circumstances and technical challenge

On-call and Shift work -This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.

Citizenship & Citizenship Verification:This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

• You participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You create knowledge base content dedicated towards operational efficiency while also empowering and enabling the greater support community. You share best practices with team members to enhance the quality and efficiency of customer support.
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements