Rapid7 Technical Support Engineer 

Australia, Victoria, Melbourne 

227187957

About the Role

What you’ll do:

• Be the face of Rapid7 by assisting customers with solving complex technical issues.

• Showcase your tech skills by helping customers set up and troubleshoot their Rapid7 products.

• Get creative by designing workflows to analyse large log files and uncover the root of reported issues.

• Leverage a wide range of resources to learn, investigate, and replicate customer challenges.

• Collaborate with teams across the globe, including engineering and product teams, to find effective solutions.

• Continuously expand your knowledge of our product suite and grow into a trusted subject matter expert.

• Dive deep into troubleshooting to identify software defects or false positive alerts.

What you’ll bring to the team:

• Technical experience: 1–2 years in Technical Support or a related role, with a knack for troubleshooting and resolving complex issues.

• Top-notch communication: Clear and effective verbal and written skills to connect with customers and teammates alike.

• Networking know-how: A solid understanding of network architecture and troubleshooting.

• Operating system expertise: Hands-on experience administering one or more operating systems (Linux, Windows, or MacOS).

• Critical thinking: Strong problem-solving skills and the ability to think critically under pressure.