Amazon Technical Support Engineer Amazon Robotics ARTS 

Australia, Victoria, Melbourne 

940197309

Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.Key job responsibilities
- High Severity Calls: When critical issues affecting the customer experience occur, you will be directly involved, participating in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed. Utilizing various data sources such as logs, dashboards, and data dumps, you will identify problematic components within the robotics infrastructure and develop mitigation plans.
About the teamPlease note that as part of this role you will be expected to work a 5-day work week, one day of which will be over the weekend to ensure critical 24-hour global support coverage. While you are “on call” for high severity events during your shift, unlike many technical support roles, our TSE role requires no out-of-hours on call!Key Benefits- A truly global career experience where you will work with a group of industry-leading engineers focused on delivering best-in-class technical support to our customers.- A competitive compensation package including RSUs, health insurance, paid public transport, and a staff referral bonus scheme.
- Internal mobility - You will have access to further career advancement opportunities both at home and abroad with Amazon and AWS.

- Experience troubleshooting and debugging systems, service or platforms.
- Networking Knowledge.
- Unix Knowledge.
- SQL Knowledge.

- Five or more years of troubleshooting systems, platforms, or applications in a second-line (or above) operations team.
- Active technical certifications in one or more relevant technical fields (Cloud services, Networking, Cybersecurity, etc.).
- Understanding of project and change management methodologies and best practices.
- Scripting knowledge in any programming language, with previous experience automating tasks via scripts.