Microsoft Content Designer II 

Taiwan, Taoyuan City 

798676929

We’re looking for a creative and tech-savvy Content Designer II to join the Collaborative Apps and Platform (CAP) organization. In this role, you’ll lead end-to-end content design and strategy across product experiences, including messaging frameworks, naming, content patterns, terminology, audits, information architecture, UI strings, and in-product guidance. You’ll contribute your language expertise to improving Large Language Model (LLM) outputs. You’ll also contribute to design systems and help evolve our content standards to support a global, diverse user base. Throughout your product-making, you’ll partner closely with designers, PMs, researchers, and engineers to shape intuitive, inclusive, and scalable experiences.

Required Qualifications:

• Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 1+ year(s)experience working in product or service design, copywriting, technical writing, writing (e.g.for marketing, advertising, e-commerce), brand design, or brand marketing
  • ORequivalent experience.
• 1+ year(s) of combined experience in product design, content strategy, brand/digital marketing, e-commerce, editorial—whether in-house, agency, consulting.
• 1+ year(s) of experience using Figma and Microsoft 365 products.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• A design portfolio of both personal and team-based work that demonstrates the ability to handle complex and novel user experiences with creativity and excellent execution.

Preferred Qualifications:

• Experience creating AI-specific frameworks (conversational AI responses to user inputs and prompts)
• Effective partner management skills
• Experience or training in Design Thinking methodology
  
• Experience in customer research
  
• Experience creating products for large enterprises preferred
  
• Experience with prompt engineering/creation preferred

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until July 21, 2025.

• Develop brilliantly clear UX language that adheres to the Microsoft voice and tone principles; including labels, onboarding flows, promotional messages, error messages, and instructional guidance that supports the full end-to-end product experience.
• Define and develop AI system instructions that guide LLM experiences and ensure quality AI output.
• Define and drive the vision for product language and content for a set of experiences and products. Create clear guidelines to document your strategy, and establish best practices and principles to ensure cohesive, user-centered narratives.
• Lead projects by identifying opportunities, setting priorities, and managing partners to ensure successful outcomes.
• Collaborate with designers, researchers, product managers, and engineers to define requirements against core user journeys.
• Lead workshops with cross-functional partners and present work to leadership.
• Help develop UX concepts or early-stage experiences.
• Weave user insights, engineering constraints, business needs, and platform constraints into your content design.
• Understand and effectively use our content model, content types, style guide, and brand voice.
• Provide data-informed insights to improve existing experiences.
• Proactively communicate priorities and trade-offs—and adjust as you get feedback.
• Represent the content design discipline with composure, curiosity, humility, and a growth mindset.
• Understand the broader context of your work and always map your activities to both customer needs and business goals.
• Evangelize brand, voice, style, and UX standards among partner teams to raise content and product quality.
• Be comfortable with ambiguity, know your strengths, and have a point of view.