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JPMorgan Senior Product Associate - Voice Customer United States, Ohio, Columbus 796922289
23.11.2024
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Collaborates with content, design, legal, and product teams to develop new surveys for gathering customer insights.
- Provides monthly reports to product teams on customer insight trends.
- Works closely with analytics partners to quantify opportunities.
- Enhances Tableau reporting capabilities.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Capable of synthesizing large volumes of customer data into actionable insights.
- Possesses a strong sense of curiosity to explore new opportunities for enhancing the customer experience.
- Proficient in navigating and working within a highly matrixed environment.
- Advanced Excel skills for manipulating and organizing large datasets.
Preferred qualifications, capabilities, and skills
- Experience working with Qualtrics or other survey tools
- Customer research experience
- Experience building Tableau dashboards
- Banking or financial institution experience
- JIRA Experience
- Confluence Experience
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