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JPMorgan Senior Product Delivery Associate Voice United States, Texas, Plano 498562662
As a Product Analyst in the Customer Channel: Voice - Interactive Voice Response (IVR) area, you are an integral part of the team that innovates product offerings, shapes the product roadmap and leads improvements for our clients and Operations. You will collaborate with Operations, Risk, Authentication, Fraud, Service, and Voice product teams to discover problems and solutions and deliver on business and risk objectives. The role will contribute in problem discovery, writing requirements, acceptance criteria and shaping inputs to the product roadmap. This role is ideal for someone with strong client support skills, data-informed business analysis, requirement writing experience and a strong desire to understand and grow in the product and agile environment.
- Collaborates with the Product Delivery Manager to execute on key discovery and delivery efforts, identify ways to boost efficiencies
- Manage discovery efforts, partnering with stakeholders, analytics, engineering, research & UXCX design teams to validate problems, identify solutions
- Use data to identify and present problems, improved solution designs, assessment of solution outcomes and value
- Use design research, journey-process mapping, and market analysis to inform the strategic product roadmap
- Write epics and stories in the product backlog to guide agile scrum teams on delivery
- Deepen relationship with Operations, Risk and Product partners to understand their needs, align backlogs and shape the Voice IVR roadmap
- Communicate and track value of product delivered feature improvements
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Demonstrated ability to use data, to transform and align business requests to product requirements and services.
- Strong client service skills including follow-up, running meetings and engaging resources as needed to be successful.
- Shows initiative through problem identification, ownership and resolution
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a cross-functional, complex organization
- Demonstrated prior experience working in an agile software delivery organization
- Contact Center or IVR product experience desired
- Knowledge of the product development life cycle
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