JPMorgan Product Delivery Associate - Voice 

India, Maharashtra, Mumbai 

579529378

Job responsibilities

• Analyzes user stories to understand the business needs and to determine how systems and applications can best functionally fulfill those needs
• Work closely with specialists and Subject Matter Experts to understand their use of current systems and needs for the new system
• Combine knowledge of what the business wants with knowledge of how the systems are built and used to create a functional design and write the requirements, epics, and user stories to support product development for specific applications
• Serve as the primary liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle
• Analyze impact of proposed solution to develop use cases to demonstrate the business requirements to the IT (Information Technology) Team and Quality Assurance Team & work closely with the Test teams to ensure all identified scenarios are properly tested and defects are resolved and a quality end user product is delivered
• Consider and plans for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers & Analyze, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Transform data, reporting, analysis into insight that improves the existing operational processes that impact thousands of front-line specialists.
• Develop reporting solutions that allows our stakeholders to make data driven decisions confidently.
• Develop roadmap of advanced analytics initiatives to support continuous improvement.

Required qualifications, capabilities, and skills

• Bachelor’s degree and minimum 7 years of Business Analyst work experience
• Strong domain knowledge in CCB Operations
• Knowledge of the Agile SDLC including JIRA
• Must have excellent communication, interpersonal, and analytical skills
• Must have the ability easily assimilate information and learn new applications and processes
• Advanced knowledge of Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Must have a solid ability to analyze complex system requirements and present findings to both internal and external stakeholders in a simple and comprehensible manner
• Must have excellent writing skills, with solid experience in writing user stories
• Must have an excellent ability to multi-task effectively working on several projects synchronously
• Ability to leverage multiple data visualization techniques for effective story telling.