Capital One Senior Director Design Bank Modernization 

United States, New York, New York 

789237391

114 5th Ave (22114), United States of America, New York, New York Senior Director, Design, Bank Modernization

And you'll do it all in a collaborative environment that encourages you to build cross-functional partner relationships, take on new responsibility, and promote continuous learning. As part of a broader senior design leadership team focused on designing experiences for both customers and Capital One associates, you will also play a key role in designing at the intersection of complementary initiatives focused on modernizing data, operations and enabling tech platforms.

What You will Do:

Shape Strategy & Planning

• Collaborating with product, technology, operations and analyst teams to uncover customer and business needs, translating them into transformative, intuitive, user friendly, and on-brand UX and UI.

• Engaging in portfolio prioritization to help set the strategy for the cross-functional team, understanding the business objectives and key results you are targeting and influencing how the projects you shape in collaboration with partners will drive them.

• Shaping and evolving operating models including program planning, resourcing and effective collaboration across product, design, analysis and technology teams.

• Charting experience roadmaps that span near, medium and long-term horizons, aligning experience maturity to people, process, tech and data capabilities.

• Leading in translating complex ideas into understandable experience concepts that evolve and enhance the product UX and UI.

• Managing through shifting priorities and fostering consistent alignment with senior partners to provide clear direction and input on product definition and business impact.

• Advocating for the customer through human-centered design methodologies, including: discovery, ideation, research synthesis concepting, journey mapping, service blueprinting segmentation and user testing.

• Creating and facilitating design-led workshops to engage and build alignment across cross-functional partners and teams.

• Championing prioritization of experience-led product enhancements grounded in research, analysis and business rigor.

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating junior team members.

• Guiding team members by driving craft excellence in strategy, research, design frameworks, UX or UI, presentation and communication and partner alignment.

• Leading your team through career development plans to encourage talent growth and identification of destination talent.

• Participate in hiring by leveraging your professional, network reviewing resumes, conducting interviews and contributing to consensus sessions.

• Connecting with, training, mentoring and inspiring colleagues across the broader design organization.

• Engaging senior design leadership to drive alignment to top of house priorities, elevate craft and foster a culture of healthy review and critique.

Drive Design Execution from Discovery through Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.

• Demonstrating familiarity with design methods and tools to oversee design of concepts and prototypes from low to high fidelity.

• Evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact.

• Enabling scale through the creation of reusable design assets, processes, learnings and templates and components.

• Drive end-to-end strategic product and service design by:

  • Framing design methods, objectives and outcomes in alignment with business and user needs.

  • Advising researchers on intuitive and inventive ways to understand customer and associate needs, coupling user and business insights to create relevant and compelling UX and UI.

  • Striking a meaningful balance between standardization and innovation to drive efficiency, boldness and scale in design methods and outputs.

  • Delivering compelling, visual and oral narratives to drive alignment and excitement with cross-functional stakeholders.

  • Overseeing the creation of high-fidelity design outputs and aligning them to implementation roadmaps to see them through to market.

Basic Qualifications:

• At least 10 years of experience in leading UX or UI teams in delivering products to market.

Preferred Qualifications:

• 12+ years experience in a role leading teams across UX, UI, strategy, content, and research

• Advanced degree, trainings, or certifications in User Interface design

• Has experience in a design toolkit that spans product design, service design, design strategy and content design

• Deep experience leading product and service design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market

• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.

• Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments

• Experience working within an established design system

• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

• Expertise with design and prototyping tools such as Figma

• Experience managing an interdisciplinary design team

• Track record of guiding, mentoring, growing, and inspiring design teams

• Proficiency in business case development, grounding product and user experience decisions to business value

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills and relationship building across complex organizations

• Exceptional people management and development skills

• Exceptional workshop and meeting facilitation skills

New York City (Hybrid On-Site): $272,600 - $311,200 for Sr. Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.