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JPMorgan Technology Product Support Delivery Manager United States, Ohio, Columbus 782135359
17.08.2024
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Develops a deep understanding of our Product Tooling portfolio capabilities and configurations
- Learns how our tools integrate with various systems and ways of working
- Stays abreast of new Agile tools and techniques, methods, and strategies
- Brings industry best practices and innovative ideas to the team, implementing fit-for-purpose improvements
- Gains insight into how tooling in general compliments or hinders digital transformation in a large organization
- Joins a dedicated team in rapid evolution and transformation; learn, adapt, support, and fill gaps where needed
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Good understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Bachelor’s Degree in IT Customer Support, Software Engineering or related technical field
- Minimum 2+ years’ experience in an IT customer facing role
- Excellent written and oral communication skills
- Proven analytical and prioritization skills
- At least two of the following: Tableau, Splunk, scripting or programming experience
- Expertise with Jira Software and Microsoft Office suite programs
- Working knowledge of Agile delivery techniques, in particular scaling frameworks
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Proven knowledge of Jira Align and Confluence
- Certification in one or more Agile/Scrum methodologies or scaling frameworks
- Coaching, Facilitation and Teaching skills
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