JPMorgan Senior Associate Product Delivery Health Advocacy Support 

United States, Ohio, Columbus 

267019523

As a Senior Product Delivery Associate in
Branch Workplace Technology

The Branch Workplace Technology team sits within the Consumer Bank organization and is responsible for enabling a excellent technology experience for our 4700+ branches by innovating for the branch network, managing the strategic roadmap, and providing tactical solutions for support and issue resolution. We are recruiting for a highly motivated Branch Health Product Owner.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
• Develop and maintain deep relationships with our Branch colleagues to understand and address their needs and concerns in support of their branch and customers.
• Develop and maintain robust communication and support structures to bring together and organize teams to help resolve major incidents and ongoing technology issues.
• Manage product-backlog hands-on including story refinement and ranking. Defines requirements and prioritizes delivery in order to maximize the business value of the investment.
• Participate in all Scrum events. Lead end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with users, stakeholders, Design, and Technology.
• Effectively manage teams toward robust set of delivery milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in product development lifecycle.
• Demonstrate governance by ensuring that work streams and initiatives are tracked and actively managed. Deliverables are properly prioritized and sequenced. Risks are addressed and status measured, and deliveries are improved.
• Develop clear documentation of the scope, business requirements, use cases, workflows, wireframes, and other materials as needed to support UX research, design and development.
• Develop and maintain deep relationships with delivery partners across the Business, Technology, Design, and Data & Analytics functions. Develop and maintain regular management and organization reporting of issues and the overall technology health of our branches.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes
• 3+ years of product management, business management, strategy, or related experience
• Extensive experience managing product delivery across multiple work streams with varying timelines, priorities and complexities.
• Demonstrate ability to execute via internal partnerships with other organizations with the ability to influence people at all levels across a broad variety of job functions, sometimes without formal authority.
• Excellent leadership skills of product, programs, projects, teams and employees with demonstrated skills of attracting and retaining top talent.
• Excellent problem-solving skills. Structured thinker, effective communicator with excellent written communication skills.
• Good sense of personal responsibility and accountability for delivering high quality work
• Bachelor’s degree or equivalent experience required.

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Good understanding of and ability to work within Agile methodology, Scrum Product Owner certification a plus.
• Self-starter with in-depth, hands-on experience driving new product development and implementation.
• Experience in hardware and software/technology issue management across industries that relate to banking or financial services.