JPMorgan Product Delivery Manager - Technology Risk Workforce Development 

United States, Ohio, Columbus 

614843292

Job responsibilities

• Develops a learning strategy and vision aligned to specific job requirements and roles within CTC.
• Conducts learning needs analyses and agrees outcomes with key stakeholders
• Works with key stakeholders in Tech Risk and Controls, Product Security and other CTC and partner teams to identify and understand gaps in learning. Uses data-driven insights to make informed decisions and iterate on product features. Prepares and presents regular reports on product performance and user engagement.
• Creates learning artifacts (self-service, in person, virtual) training for task-based and role based skills learning
• Manages discovery efforts and market research to uncover best-in-class industry solutions and integrate them into the learning product roadmap.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Owns the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery of high-quality learning products.
• Collaborates with UX/UI designers to create intuitive and engaging learning experiences.
• Facilitates cross-functional collaboration to drive product success.
• Analyzes user feedback and data to continuously improve the product and enhance the learner experience.
• Defines and tracks key performance indicators (KPIs) to measure the success and impact of learning initiatives.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in Cybersecurity, Tech Risk and Controls, Instructional Design, and/or Product management.
• Strong understanding of learning technologies, instructional design, and employee engagement strategies.
• Understanding of JPMC operational risk environment, including our operational and risk frameworks
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Proven track record of successfully launching and managing products that enhance user experience.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficiency in product management tools and software (e.g., JIRA, Figma, etc.).
• Demonstrated knowledge and hands-on experience with Generative AI tools and techniques to drive product innovation, enhance efficiency, and boost productivity. Ability to identify AI-driven opportunities, implement AI solutions in product development, and leverage AI insights for strategic decision-making.