דרושים Product Design Lead - Finance ב-גיי פי מורגן ב-United States, Ohio, Columbus

• PMP Certification

J.P. Morgan Workplace Solutions is a technology and service-based offering, created to empower our corporate clients to easily manage their workplace equity compensation plans with confidence. Our intuitive solutions help to attract and keep talented people. If you seek to deliver high quality client / participant services within the Finance industry, this may be the opportunity for you.

As a Customer Service Team Lead within JP Morgan Workplace Solutions you will be responsible for operational excellence in our Global Service Desk team. This role will be reporting to the Ohio Service Lead and includes providing leadership to a team of Service Desk associates, ensuring delivery of associated KPIs. This includes but is not limited to the responsibility of managing all service delivery processes related to the identification, prioritization, and resolution of customer and participant service requests and incidents, ensuring the highest quality of customer service experiences are delivered and internal processes are followed. We are looking for an experienced leader to provide ongoing managerial, technical and motivational leadership, in line with JP Morgan values and goals.

Job responsibilities

• Manage the team of Customer Service Associates and collaborating with regional Service Desk leaders in North America, Europe, Asia or Middle East and taking responsibility for strategic decision-making.
• Lead to achieve results and be responsible for planning the necessary actions – recruitment, training, KPI improvement, IT development, logistic conditions
• Work as a focal point between the client and Workplace Solutions’ internal departments (Sales, Marketing, Product, IT, Operations, CRM…)
• Drive operational results (SLAs and KPIs and the delivery of excellent service
• Assist with questions and escalated issues from service desk team members.Seek to go above and beyond the role by taking ownership of difficult problems, aiming to resolve ongoing issues
• Adhere to and maintain the firm’s controls, policies, procedures, and regulations while supporting supervisory functions for risk mitigation and procedural oversight.
• Become an expert in the different types of equity vehicles and be able to articulate these nuances in a professional, easy-to-understand format both written and verbally.
• Partake in business development by identifying potential business opportunities between J.P. Morgan and participants to engage in broader wealth management products/services. You will serve as the gateway to broader financial solutions available for participants.
• Effectively collaborate with respective client-facing teams and internal business groups to deliver and execute client transactions. Identify opportunities to enhance employee and caller experience through process and product changes, and provide recommendations to leadership.

Required qualifications, capabilities, and skills

• FINRA Securities Industry Essentials, Series 7, 63 required as well as fluencyyin English. Fluency in other languages is a plus.
• Experience managing teams in the Customer Service / contact centre industry preferably in the Financial Services (bank, fintech or similar)
• Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines involving multiple stakeholders
• Excellent written and oral communications skills as well as proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook
• Experience managing KPIs and SLA’ s as well as client-company relationships
• Leadership, management, analytical and decision making skills. Aptitude to improve existing processes and apply a methodical yet flexible approach to change
• Passion for learning new things every day and a continuous improvement mindset

Preferred qualifications, capabilities, and skills

• 2+ years supporting service teams in a leadership capacity
• 4+ years experience with Client Service / Contact Center solutions
• 4+ years experience with CRM and help desk software
• Lean / Six Sigma certification
• Exposure to a wide array of financial products
• Series 9 and 10 licenses preferred
• University degree in Business Administration, Economics, Finance or equivalent workexperience - preferred but not mandatory

As a Senior Product Associate in Deposits 2.0, you will leverage your expertise in product development and optimization to make a significant impact. Supported by user research and customer feedback, you will fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.
• Analyzes, tracks, and evaluates product metrics, ensuring alignment with time, cost, and quality targets.
• Writes requirements, epics, and user stories to support product development.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.

Preferred Qualifications, Capabilities, and Skills

• Excellent communication and interpersonal skills.
• Leadership in collaborative scrum events (backlog refinement, sprint planning, sprint review, and sprint retrospectives).
• Customer-centric focus and rapport with end users.
• Proficient in JIRA.

Trading at J.P. Morgan is a unique insight into global markets – we provide liquidity to clients in all major asset classes and pride ourselves on our fast execution, market share and e-trading platforms. A trader’s role is to respond to and encourage client enquiries, manage the resulting risk, and respond to market-moving events. Trading is detail-focused, intellectually stimulating and requires logical and quick decision-making.

Job Responsibilities

• Support senior colleagues with research, analysis, and preparatory work.

• Monitor financial markets and stay updated on market trends.

• Develop trade ideas and contribute to investment strategies.

• Learn about solutions and products offered to clients for managing market conditions

About You

If you've got initiative and the vision to come up with strategies and plans, then this is the role for you.

Required qualifications, capabilities, and skills

• Excellent analytical, quantitative (e.g., algebra, statistics, probability) and interpretative skills
• Ability to thrive in a dynamic, collaborative work environment
• Being adaptable, flexible and resilient
• Fluency in both Japanese and English
• Knowing your way around Excel, PowerPoint and Word
• Expected graduation date of September 2026 through July 2027, studying outside of Japan in Bachelor program or higher
  • If you are pursuing a Master’s Degree, it must be attained within 2 academic years of your receipt of a Bachelor’s Degree

Preferred qualifications, capabilities, and skills

• Coursework in finance or economics a plus
• Confidence and initiative to take on responsibility and manage your own projects
• Excellent verbal and written communication skills

• Application Deadline
  First Deadline – 24 August 2025 23:59 Japan Time
• Second Deadline – 23 September 2025 23:59 Japan Time
• Final Deadline – 19 October 2025 23:59 Japan Time

We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it’s important to complete all relevant application questions so we have as much information about you as possible.

After you confirm your application, we will review it to determine whether you meet certain required qualifications.

If you are advanced to the next step of the process, you’ll receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.

Completion of the HireVue video interview is required, and your application will not be considered for further review until you have completed it. We strongly encourage that you apply and complete this as soon as possible, since programs will close as positions are filled.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Own and articulate the product vision and roadmap, ensuring alignment with company strategy and customer needs.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Collaborate with architects and engineering teams to address technical debt, application security breaks, Clearinghouse projects and drive technical innovation.
• Lead product launch activities, including communications such as release notes, quarterly and monthly reviews, training, user acceptance testing, and post-deployment analysis.
• Author use cases, prioritize requirements, and maintain a clear, actionable product backlog.

Required qualifications, capabilities, and skills

• Formal training or certification on security concepts and 5+ years of applied experience.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Good hands on technical knowledge in security, architecture, InfoSec trends, compliance, and risk.
• Hands on experience with Data Loss Prevention (DLP) tools and platforms (Broadcom DLP).
• Lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Expertise in standard documentation tools/utilities.

Preferred qualifications, capabilities, and skills

• Working in a highly matrixed, complex organization.
• Experience in security design, architecture, incident response, and strategic planning.
• Professional project or product certifications (e.g., PMP, CAPM, SPM, PDMA) or equivalent experience.
  

Job Responsibilities

• Oversee and manage a digital product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.
• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting.
• Facilitate cross-impacting project discussions with multiple design teams and stakeholders.
• Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand, capacity planning, and guide project execution.
• Track projects to ensure milestones are met, status is documented, and reports are produced as needed; serve as overall traffic manager.
• Partner with Digital and other teams to drive concept readiness and artifact quality.
• Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.
• Serve as a single point of contact for project status and issue management.
• Ensure all deliverables are clearly specified, scoped, and agreed upon between client and internal teams.
• Ensure project teams understand requirements and adhere to company standards.
• Champion ongoing firm-wide and design team process improvements.

Required Qualifications, Capabilities, and Skills

• 3+ years of project/program management experience with digital design or marketing teams.
• Understanding of product development lifecycle at scale.
• Understanding of Waterfall and Agile project methodologies.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), SharePoint, and Confluence.
• Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and handle sensitive information.
• Strong organizational skills with experience coordinating multiple work streams, proactive and independent, adaptable to changing business needs.

Preferred Qualifications, Capabilities, and Skills

• Experience at both a design studio and a large corporate environment.
• Experience or familiarity with Atlassian/JIRA software tools and Monday.com.
• Strong project management skills.
• Excellent communication and interpersonal skills with stakeholders.
• Passionate about customer-centric design.