Manages client satisfaction through soliciting feedback and ensures teams are well prepared and educated to provide consultative approach to clients.
Liaises with various business partners across the market: treasury, credit, fulfillment operations, GBAM AML, and GFC/Compliance.
Manages operational excellence to include solid inspection of risk related activities such as self-identified audit issues and remediation plans.
Drives Onboarding Specialist development, coaching and leading direct report training to broaden business and financial acumen, job related skills and leadership growth.
Hires to ensure the correct gearing is in place to achieve new onboarding and expansion completions and quality assurance metrics.
Desired Skills:
Previous Operational Risk or onboarding experience
Excellent verbal and written communication skills; must be able to present key messages, recommendations, and information in a clear, concise manner
Successful management and leadership experience in leading, coaching, motivating and developing a team Risk management, operational risk, and Know Your Customer and Treasury Fulfillment knowledge
Fosters a culture of continuous feedback, operational excellence and inclusivity
Strong relationship and overall communication (written and verbal) skills; experienced influencer of both clients and internal partners including Sales, Treasury, Credit, Operations, and Risk Executives
Demonstrates solid business acumen, knowledge of Global Commercial Banking businesses and Client Management Process