Uber Sr B2B Support Specialist Uber Shuttle 

United States, West Virginia 

75553094

• Be the primary point of contact for Fleet Partners and Merchants, building strong, trust-based relationships.

• Execute day-to-day client operational support, including trip queries, live monitoring, pre-trip checks, and back-office issue resolution.

• Onboard and educate new clients and partners on Uber Shuttle operations, systems, and policies.

• Monitor real-time fleet operations and proactively resolve incidents to minimize disruption.

• Partner with the HCV Operations Team to support new product launches and communicate feature updates.

• Track, analyze, and report key operational metrics (KPIs), identifying insights and opportunities for improvement.

• Lead incident diagnosis and collaborate with cross-functional stakeholders on resolution and prevention strategies.

• Design and improve support processes based on partner feedback and operational performance.

• Advanced English proficiency — capable of leading conversations and writing reports in English.

• 2+ years of experience in customer support, sales, account management, or operational support roles (phone, email, and/or chat).

• 2+ years in customer support, B2B environments, sales, or client success roles.

• Experience in process improvement or support operations.

• A problem-solving mindset and ability to take ownership — you escalate and resolve issues thoroughly and keep stakeholders in the loop.

• Strong attention to detail, with the ability to analyze data, interpret KPIs, and support data-driven decisions.

• A customer-first attitude — you go the extra mile to create memorable support experiences for high-value partners.

• Comfort navigating change and ambiguity — we operate in a fast-evolving B2B environment.

• Self-starter with a collaborative spirit — you’re comfortable working across teams and regions.

• Bonus points if you speak additional languages (not required).

• Familiarity with SQL for data extraction and reporting.

• Project management experience is a plus.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .