דרושים Head Customer Success Mailchimp ב-Intuit ב-United States, Georgia, Atlanta

Hybrid - Atlanta, based preferred

Leadership & People Management

• Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains.
• Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes.
• Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics.
• Champion career development, mentoring, performance management, and team enablement.

Technical & Operational Execution

• Serve as a technical authority and escalation point for complex customer and support issues.
• Work hands-on with product, customer success, and data teams to root-cause systemic issues and deploy durable solutions.
• Partner closely with mid-market stakeholders to improve supportability across assisted experiences.
• Drive initiatives that enhance customer resolution rates and reduce friction in the support journey.

Customer-Facing Strategy

• Engage directly with customers, support teams, and partners to gather feedback, understand pain points, and translate insights into action.
• Act as a customer advocate to ensure voice-of-customer is integrated into product and operational roadmaps.

Cross-Functional Communication & Influence

• Build strong relationships across product, customer success, and cross-functional business partners.
• Navigate competing priorities and drive alignment on escalations, tooling improvements, and proactive support strategies.
• Create and deliver executive-level reporting and presentations on team performance, customer impact, and operational metrics.

Data-Driven Decision Making

• Utilize dashboards, analytics, and insights to inform prioritization, identify trends, and report on success metrics.
• Drive initiatives that promote scalability, automation, and repeatability of support processes.

Qualifications

• Bachelor’s degree or equivalent experience in a technical or business-related field.
• 5+ years of leadership experience , with at least 3 years managing high-performing technical teams.
• Proven ability to resolve critical escalations and influence cross-functional leadership, including product, customer success, and operational business teams.
• Strong operational mindset with the ability to prioritize effectively in a fast-paced, dynamic environment.
• Experience in mid-market support , internal communications , or supportability strategy is strongly preferred.
• Deep understanding of SaaS platforms , customer support systems, and customer success best practices.
• Outstanding communication, writing, and presentation skills, with the ability to convey complex ideas to diverse audiences.
• Demonstrated experience in driving cross-functional alignment , developing internal strategies, and delivering results that directly improve the customer experience.

Preferred Attributes

• Background in technical support, SaaS, or customer experience leadership.

• Serve as a dedicated trusted advisor, ensuring customers fully leverage IES to meet their business needs.
• Own the customer lifecycle, driving product adoption and customer satisfaction.
• Conduct regular check-ins, business reviews, and proactive outreach to assess customer health and provide guidance.
• Guide customers on high level IES features, best practices, and AI-powered insights to improve efficiency and growth.
• Act as a customer advocate, anticipating challenges and coordinating with internal teams (Sales, Support, Product) to resolve issues efficiently.
• Monitor key customer success metrics, such as health scores, usage trends, and retention indicators, to identify risk and expansion opportunities.
• Proactive identification of additional Intuit product ecosystem solutions to bring value to customers needs, and collaboration with Account Managers to introduce relevant products and services.
• Lead churn prevention strategies, ensuring customers see long-term value and remain engaged.
• Provide consistent feedback to support teams, influencing enhancements that better serve mid-market businesses

• 3+ years of experience in Customer Success, Account Management, or B2B Client Engagement.
• Experience working with mid-market customers, particularly in industries that require multi-entity financial management, inventory tracking, and AI-driven forecasting.
• Proven track record of driving product adoption, improving retention, and delivering business value.
• Strong problem-solving skills with the ability to proactively identify risks and implement solutions.
• Excellent communication and relationship management skills, capable of guiding customers at all levels.
• Experience in SaaS, cloud-based enterprise solutions, or financial management platforms.
• Ability to work cross-functionally with Sales, Support, and Product teams to drive seamless customer experiences.
• Data-driven mindset with proficiency in customer success tools (e.g., Quickbase, Salesforce) and analytics dashboards.

As the, you will:

Leadership & Team Management:

• Build a world-class Sales Development organization by coaching and motivating leaders to drive performance, accountability, and continual improvement.
• Lead BDR Managers and their respective teams of BDRs to deliver on business objectives
• Foster a culture of collaboration, innovation, and excellence, attracting and retaining top talent.

Strategy & Execution:

• Define and execute the vision, strategy, and roadmap for sales development, aligned to the growth objectives of our mid-market new business sales team.
• Partner with Marketing, Sales, and other cross-functional teams to create and refine demand generation strategies and lead qualification processes.
• Develop frameworks to ensure quality handoffs from Marketing to BDRs and then to the Mid-Market Account Executives.

Pipeline Growth:

• Drive sustainable pipeline generation through outbound prospecting, inbound lead qualification, and ecosystem partner channel development.
• Ensure that the BDR team delivers high-quality opportunities that convert into closed deals, contributing to the growth of the mid-market segment.
• Use data-driven insights and metrics to continuously refine strategy, processes, and resource allocation for maximum pipeline impact.

Operational Excellence:

• Establish scalable systems, processes, and tools to improve team efficiency and productivity.
• Implement and maintain rigorous performance tracking, forecasting, and reporting mechanisms to ensure alignment with corporate goals.
• Collaborate to enhance lead scoring models, CRM workflows, and Sales-Marketing alignment.

Coaching & Development:

• Act as the primary mentor for BDR Managers, ensuring they are equipped to coach their teams effectively.
• Develop and execute training programs to continuously upskill the BDR team on prospecting techniques, product knowledge, and industry insights.
• Encourage feedback and foster an environment of experimentation to refine go-to-market efforts.

Cross-Functional Collaboration:

• Partner closely with Mid-Market Sales leaders to ensure alignment between Sales Development and New Business goals.
• Work hand-in-hand with Marketing to optimize demand generation campaigns and outbound messaging strategies.
• Represent the Sales Development function in executive leadership meetings, sharing insights, challenges, opportunities, and results.

• Experience:
  • 10+ years of experience in sales development, business development, or new business sales roles, with 5+ years in leadership positions managing managers and teams.
  • Proven success building and scaling sales/BDR teams within a fast-growth, scrappy, or startup-like environment, especially around new market segments.
  • Deep understanding of mid-market sales dynamics and long-cycle consultative selling.
• Leadership:
  • Exceptional leadership skills with a proven track record of inspiring and motivating teams to deliver results.
  • Experience coaching leaders to cultivate talent and scale organizations effectively.
  • Executive presence with the ability to influence and communicate effectively across all levels of the organization.
• Strategy & Results:
  • Demonstrated ability to define and execute innovative strategies that drive pipeline growth in alignment with business priorities.
  • Hypothesis-driven and analytical thinker with a data-informed approach to optimizing processes and decision-making.
• Collaboration:
  • Strong cross-functional experience working with Marketing, Sales, and Revenue Operations to drive shared initiatives.
  • Ability to build trusted relationships across teams and functions, empowering alignment and shared accountability.
• Technical Skills:
  • Expertise with CRM tools (e.g., Salesforce), sales enablement platforms, and analytics frameworks for data-driven decision-making.
  • Familiarity with modern outbound techniques (e.g., sequencing tools, LinkedIn Sales Navigator, etc.).
• Cultural Fit:
  • Entrepreneurial mindset and willingness to roll up your sleeves to build from the ground up.
  • Customer-obsessed with an unwavering commitment to delivering value.

• Deliver revenue by acquiring mid-market customers, owning the entire sales cycle through close
• Create and close opportunities within your assigned territory
• Deploy a multi-channel outbound prospecting strategy to engage high-fit companies and generate pipeline
• Engage prospects with genuine curiosity to uncover challenges, demonstrate the value of Mailchimp and persuade them to make a change
• Conduct demos of our omnichannel suite of products, including email, SMS and transactional, that communicate the value of switching to Mailchimp
• Leverage value based selling by providing tailored insights, sharing social proof and demonstrating ROI to persuade customers to change
• Demonstrate advanced marketing knowledge to act as a trusted advisor to the customer

• 4+ years of new logo B2B SaaS sales experience, preferably in a full-cycle hunter role
• Consistent track record of hitting or exceeding quota targets in a fast-paced, high-volume environment
• Experience working with mid-market companies and organizations, including growing + sophisticated marketing functions
• High level of business acumen and marketing knowledge
• Strong drive for results, and the ability to deal with ambiguity
• Hungry for feedback and exceptional at applying feedback to improve results
• Excellent verbal and written communication skills
• Competitive, collaborative, and highly creative

As the Senior Strategy and Operations Manager for Service Partnerships, you will be partnering with the Head of Strategic Partnerships to shape our partner strategy, define the operational framework for how we work with partners, and drive the execution of key initiatives that accelerate growth. This role requires a blend of strategic planning, analytical rigor, cross-functional leadership, and operational excellence. You will also partner closely with leaders across Sales, Partner Development Manager, Marketing, Product, and Finance to build a world-class service partner ecosystem.

• Partner Strategy & Planning:
  • Lead the annual and quarterly strategic planning process for the Service Partnerships team, ensuring alignment with overall company objectives.
  • Develop and refine our Ideal Partner Profile (IPP) and partner segmentation model to focus our resources on the highest-impact relationships.
  • Analyze market trends, competitive landscapes, and internal data to identify new opportunities for partner growth and program expansion.
• Go-to-Market (GTM) Program Development:
  • Design, launch, and manage scalable GTM programs and plays tailored for our service partners (e.g., co-selling initiatives, referral programs, industry-specific solutions).
  • Collaborate with Partner Marketing and Sales Enablement to create playbooks, assets, and training materials that empower partners to succeed.
  • Ensure seamless execution of GTM initiatives by establishing clear processes and communication channels with the sales and partner management teams.
• Operational Excellence & Process Optimization:
  • Establish and run the operating rhythm for the partnerships organization, including pipeline reviews, performance dashboards, and quarterly business reviews (QBRs).
  • Identify bottlenecks and inefficiencies in our partner processes (e.g., onboarding, deal registration, payments) and lead initiatives to streamline and automate them.
  • Act as the primary business owner for our partnership technology stack (e.g., PRM, CRM), ensuring it supports the needs of the business.
• Performance Measurement & Analytics:
  • Define and manage the key performance indicators (KPIs) for the service partner program, including partner-sourced revenue, new customer acquisition, and partner satisfaction.
  • Develop and maintain dashboards and reports to track performance, providing actionable insights and strategic recommendations to leadership.
  • Conduct deep-dive analyses to measure the ROI of partner programs and inform future investments.
• Cross-Functional Leadership:
  • Serve as a key strategic advisor to the Head of Partnerships and other senior leaders.
  • Build strong, collaborative relationships with stakeholders in Sales, Marketing, Finance, Legal, and Product to ensure alignment and drive initiatives forward.
  • Act as a senior escalation point for complex deal structures and commercial negotiations involving partners.

• 7+ years of experience in a strategic or operational role, such as business operations, sales strategy, GTM strategy, or management consulting.
• Direct experience working with or managing channel/service partnerships in a B2B SaaS or technology environment is strongly preferred.
• Proven success in designing, launching, and measuring the impact of strategic programs and GTM initiatives.
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear insights and data-backed recommendations. Proficiency with Salesforce is required; experience with BI tools (e.g., Tableau, Looker) is a plus.
• Exceptional project management and organizational skills, with a demonstrated ability to manage multiple complex projects from conception to completion.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and build consensus among stakeholders at all levels, including senior executives.
• An outcome-driven mindset with a bias for action, capable of seamlessly moving between high-level strategy and tactical execution.
• Bachelor's degree in Business, Finance, Economics, or a related field. An MBA is a plus. Or equivalent work experience.

Transformational Leadership:

• Lead a team consisting of Sales Engineers, Solution Consultants, and Specialist Sellers, managing leaders who, in turn, oversee their respective teams.
• Develop a strategic vision that transforms the Sales Engineering function into a best-in-class organization capable of scaling with the rapid growth of our mid-market business.
• Inspire and motivate teams to embrace a collaborative and customer-first culture focused on delivering measurable outcomes.

Strategic Alignment:

• Act as the primary liaison between Sales, Product, and Marketing to align Sales Engineering efforts with key business priorities.
• Collaborate with Product and Engineering teams to influence the product roadmap based on customer insights and field feedback.
• Translate product capabilities into compelling competitive advantage narratives that bolster the sales team’s ability to successfully position solutions.

Sales Enablement:

• Establish frameworks for technical demonstrations, product walkthroughs, and consultative selling methods that enhance buyer confidence and move deals through the funnel.
• Partner closely with the sales team to identify opportunities for improving attach rates for complementary and ancillary products.
• Drive the implementation and adoption of new tools, processes, and systems designed to streamline solution-selling.

Operational Excellence:

• Design scalable operating mechanisms that enable the Sales Engineering function to deliver consistent impact across teams and customers.
• Set clear priorities, establish performance standards, and track KPIs to measure success and drive continual improvement.
• Proactively anticipate business needs, plan for future growth, and identify opportunities for process optimization.

Team Development:

• Coach and mentor managers, ensuring they are equipped to lead high-performing teams and foster career growth for their employees.
• Build and scale training programs that strengthen product knowledge, technical expertise, and consultative selling skills across the function.
• Create an inclusive, high-energy environment that attracts and retains top talent with diverse skill sets.

Insights & Cross-Functional Collaboration:

• Actively gather and synthesize customer, market, and sales insights, delivering actionable recommendations that inform marketing, product, and operational strategies.
• Bring an external perspective and customer-centric voice to Product and Engineering, advocating for features, tools, and investments that address unmet market needs.
• Represent the Sales Engineering function as a thought leader across executive forums, internal partners, and customer engagements.

• Leadership & Strategy:
  • 5+ years of leadership experience in Sales Engineering, Pre-Sales, Solutions Consulting, or a related function, with 3+ years managing leaders and scaling teams.
  • Proven track record of transforming technical sales organizations into strategic, outcome-focused partners to Sales and Product.
  • Strong executive presence, with the ability to influence and communicate effectively across teams, levels, and organizational boundaries.
• Sales & Technical Experience:
  • Prior experience in SaaS, marketing, or B2B software sales, including a deep understanding of solution-selling and technical enablement processes.
  • Demonstrated ability to improve attach rates and adoption of ancillary/complementary products through sales team enablement and improved messaging.
  • Experience working closely with Product teams to drive actionable insights, influence roadmaps, and create alignment between field operations and product development.
• Operational Excellence:
  • Strong analytical skills with the ability to assess performance, identify opportunities, and design scalable processes and systems.
  • Expertise in using data to track KPIs, improve outcomes, and inform decision-making at every level of the organization.
  • Proficiency with CRM tools (e.g., Salesforce) and sales enablement platforms, as well as familiarity with technical demo tools and systems.
• Personal Qualities:
  • Strong emotional intelligence, empathy, and ability to inspire teams at all levels.
  • Exceptional problem-solving skills and comfort leading teams in dynamic, evolving environments.
  • Unwavering customer obsession and a “roll up your sleeves” attitude that thrives in collaborative, fast-paced settings.

• Take pride in creating mobile apps that deliver exceptional user experiences
• Have deep empathy for our customers; keep the user's experience top of mind when building features
• Expertise in translating design (Figma, PSD, etc.) and product requirements into working iOS code
• Collaborate in ideation, scoping, estimating, and prioritizing work while investigating and resolving defects.
• Ensure high application performance and quality through rigorous testing and peer reviews

• 2+ years’ experience developing mobile applications using iOS technologies like Swift, SwiftUI, MVVM (Bonus points for Objective-C and UIKit familiarity)
• BS/MS in computer science or equivalent work experience
• Aware of basic AI capabilities, specifically GenAI
• 1+ years’ experience in the Software design/architecture process
• 2+ years’ experience with web services (consuming or creating) with REST, GraphQL or Protobuf
• Solid communication skills to explain complex technical issues to both technical and non-technical audiences
• Strong understanding of the Software design/architecture process
• Experience with unit testing & Test-Driven Development (TDD)

Preferred Experience:

• Experience developing, maintaining, and innovating large scale, consumer facing web or mobile applications
• Experience with big data and analytics for mobile applications
• Familiar with the development challenges inherent with highly scalable and available mobile applications
• Always Be Learning: Experience with open-source technologies (if no practical work experience w/ large scale mobile apps — you’re prototyping and/or researching up-and-coming technology and solutions)
• Experience with various, modern iOS frameworks