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THE ROLE
You will lead ~20 highly engaged individuals across the following teams: (1) Customer Experience Management and Service Design, (2) Revenue Growth and Retention (3) Digital Support Experiences (4) Product Support (5) Programme Management.
You will play an active role on the International Customer Success leadership team and help to create and drive global best practice. In addition, you will contribute to the long-term APAC strategy, proactively collaborating with Product, Marketing and Sales leaders to deliver great experiences that fuel market growth.
As Head of Customer Success and CX for APAC you will lead teams that focus on delivering customer and business impact in the following areas:
As regional leader for Customer Success and CX, you will also have oversight of teams that manage our customer support experiences, delivered by a network of outsourced support experts. This includes:
We offer
Proven track record of success and significant experience in a fast-paced organisation, leading customer centric operations and teams. The ideal candidate is a:
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