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Apple APAC Customer Success Leader Australia, New South Wales, Sydney 446444834
18.11.2024
Minimum Qualifications
- Minimum of 5 years experience at an Enterprise Technology company with an emphasis on service and support
- Experience with Technology Business Management, IT Services Management, or IT Mobile Strategies
- Consistent track record working in driving customer adoption and retention
- Excellent English communication and interpersonal skills, including issue tracking, triaging, crisis management and presenting to all levels of leadership
- Excellent listening skills with the ability to connect and develop meaningful partnerships to ensure a world-class customer experience, collaboration with Internal Stakeholders (up to the executive level): Customer Support Operations & Engineering, Field Service, WW Customer Success
- Work from an Apple office required, in office workdays in accordance with Apple’s Workplace policy
- Travel up to 50%
Preferred Qualifications
- Understand and be able to demonstrate the principles to successfully run a business, incl. proven leadership track record and ability to collaborate and build strong relationships with customers
- Proven ability to work cross functionally - in the field and at corporate, to lead virtual teams and to coordinate at a theatre level - across time zones, cultures, languages
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