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Apple APAC Customer Success Leader 
Australia, New South Wales, Sydney 
446444834

18.11.2024
Minimum Qualifications
  • Minimum of 5 years experience at an Enterprise Technology company with an emphasis on service and support
  • Experience with Technology Business Management, IT Services Management, or IT Mobile Strategies
  • Consistent track record working in driving customer adoption and retention
  • Excellent English communication and interpersonal skills, including issue tracking, triaging, crisis management and presenting to all levels of leadership
  • Excellent listening skills with the ability to connect and develop meaningful partnerships to ensure a world-class customer experience, collaboration with Internal Stakeholders (up to the executive level): Customer Support Operations & Engineering, Field Service, WW Customer Success
  • Work from an Apple office required, in office workdays in accordance with Apple’s Workplace policy
  • Travel up to 50%
Preferred Qualifications
  • Understand and be able to demonstrate the principles to successfully run a business, incl. proven leadership track record and ability to collaborate and build strong relationships with customers
  • Proven ability to work cross functionally - in the field and at corporate, to lead virtual teams and to coordinate at a theatre level - across time zones, cultures, languages